Roles of a Hairdresser or Beautician

Qualities of a Good Practitioner

Local Training Opportunities

Local Employment Opportunities

Receptionist Role and Duties

Booking Salon Appointments

Answering the Telephone

Taking Client Messages

Accepting Client Payments

Completing Gift Vouchers

Creating a Product Display

Recording Client Information

Completing a Stock Check

Types of Salon Communication

Greeting a Client

Answering Client Queries

Handling Complaints

Conversing With Clients

Listening Skills

Importance of Teamwork

Client Confidentiality

How Infection Spreads

Basic Salon Hygiene Routine

Sterilising Equipment

First-Aid Box Contents

Basic First-Aid Procedures

Posture for Practitioners

Suitable Work Clothing

Preparing Clients for Services

Salon Safety Hazards

Hazardous Substances

Safe Waste Disposal

Safe Use of Equipment

Fire Prevention Equipment

Fire Evacuation Procedure

Calling Emergency Services

Recording an Accident

Features of Good Salon Design

Choosing Salon Furnishings

Planning a Salon Layout

Structure of Hair

Hair and Scalp Types

Factors Affecting Hair

Selecting Shampoo and Conditioner

Preparing for Shampoo Service

Shampooing and Conditioning Hair

Blow-Dry Equipment

Styling Products for Blow-Drying

Consulting on Blow-Dry Style

Blow-Drying a Client's Hair