Customer Service Representative

Background

Customer Service Representatives help customers by answering questions, solving problems, and providing information about products or services. They work for companies across many industries, communicating with customers through phone calls, emails, live chat, or in person. Their main job is to make sure customers are satisfied and to handle complaints or issues in a friendly and professional way.

Similar Roles

Lessons to help you on this path

Managing angry customers

Next Step Roles

Customer Service Supervisor→Team Lead→Customer Service Manager→Quality Assurance Specialist

Publications

Call Centre Management MagazineCustomer Service Excellence

Books

The Customer Service HandbookDelivering Excellent Customer ServiceHow to Provide Excellent Customer Service

Movies

SeveranceThe Devil Wears Prada

Key Figures

Zappos CEO Tony HsiehAmazon's Jeff BezosDisney's Bob IgerSouthwest Airlines Herb Kelleher

Classification

SIC Code0, 0The Standard Industry Code

Dewey Reference658.812, 651.374For looking up books in your local library

Synonyms

Call Centre AgentCustomer Support RepresentativeClient Services OfficerCustomer Care Specialist

Last Updated: Thursday, May 7th, 2026

Please Help

WhereWeLearn is ever evolving. If you see something missing or have a suggestion, We learn from you as well.

Twitter

#CustomerService #CustomerServiceJobs #CallCentre #CustomerSupport #ServiceExcellence #CareerAdvice #JobSearch #NoUniPathway