Quick Links
 
Lesson
 
Webchat Essentials
Webchat Essentials [cP4ZqI3wtc]
A web chat is a system that allows users to communicate in real-time using easily accessible web interfaces.This trait allows users instantaneous access and only a web browser is required to chat. Users will always get the latest version of a chat service because no software installation or updates are required. This lesson gives an insight into the fundamentals of web chat, why its used and some of the top tips and hints to enable its success.
Educator:
Raquel Hanley Raquel Hanley
View
 
Title
Description
Duration
Why Use Web Chat?
A view as to why your business should use web chat. This video will give agents an understanding of the ' …
2
BIGGEST Reasons Why Your Customers LOVE Web Chat!
Sometimes in life, things really are so simple. People like things to be easy and fast, especially when it com …
2
Web Chat Customer Service Tips
I think therefore I am... If a customer asks you if you are real, you dont need to go all philosophical on the …
2
Best Ways To PERSONALISE Your WEB CHATS!
Personalisation is a popular buzzword nowadays. With companies across multiple sectors trying to find bigger a …
3
5 Ways to get the most out of your Web Chat Conversations
Being able to bridge the gap between your company agents and your customer has a lot of benefits. But, like us …
3
Live Chat Customer Service Tips
First impressions are important regardless of the situation. Online chat is no different, so make sure you kno …
2
Canned Messages 101!
Canned messages are messages that are pre-screened and pre-approved to use in customer care conversations and …
3
3 Top Tips on How To END A WEB CHAT!
A lot of people focus on how to start a web chat conversation... but what about ending one? How you start a we …
2
Live Web Chat VS Chatbots: Key Differences!
Incorporating chat is a great way to make your website more engaging and interactive. But beware: not all chat …
5
5 Benefits of Using HUMAN WEB CHAT over CHAT BOTS!
Web chat has become increasingly popular over the last few years. In fact, it might be more of a challenge to …
4
Top Seven Live Chat Etiquette To Boost Your Customer Experience
Customers are constantly looking for instant solutions to their problems. This makes live chat a popular and d …
3




WhereWeLearn 2020
Terms and Conditions